Refund policy

Return & Refund Policy

We want you to love your Braiday hair. If you are not completely satisfied with your purchase, we are here to help.

Returns:
You may request a return within 14 days of receiving your order.

To be eligible for a return:
• The hair must be unused, unbraided, and in its original condition.
• The product must include all original packaging and accessories.

Please note:
Due to hygiene reasons, used, opened, brushed, cut, or installed braiding hair cannot be returned.

Refunds:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5-10 business days.

Shipping costs are non-refundable. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 7 days with photos, and we will assist you with a replacement or solution.

Contact us:
Email: braidayhair@outlook.com